Exasperation - a case of incommunicado problemo

On the morning of the 6th of June, I picked up my phone at my office and it was still dead. It had been dead since the 4th. On the 3rd, my internet connection was down. I called up the provider help line to file a complain. On the 4th the phone line went dead. I was told by the internet technician that the phone line was the cause of the loss of internet connection. He would help me by reporting this problem. I also called the phone company to file a complain. Again I called in to re report my complain on the morning of the 5th. But this morning, on the 6th, I simply lost my temper upon calling the phone company to find that all my complains had not been registered.

It really spoiled my day. Throughout the day the morning outburst made me unable to focus properly on my patients. My practice depends a lot on my phone line as patients come to see me by appointment. The following day was a Saturday and Saturdays are usually my busiest days. Without the phone connection I would be affected. How true it was; that weekend my practise was not busy at all.

On Saturday even though the line was still dead I did not call the phone company until late afternoon as I didn’t want to spoil my day. I appealed to them to look into the matter. My phone line was not repaired until yesterday (Monday). Patients came in complaining that phone was ringing but no one picked up the phone. I explained to them that we have a service problem and Malaysia, in trying to be a first world country, still have a third world phone service.

TMB sucks.

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